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FAQ


1. Mobile Coupons

Why should I offer mobile coupons to my customers?

Offering mobile coupons is a great way of increasing sales. Best of all, coupons you generate with mobileBrownie will not only appear in your business' app, but can also be used in your print advertising or on your website. 

 

hy should you use mobile coupons for your business?
Your customers can save their coupons in their Passbook-App. This way, it is easier for them to remember to redeem them. Shortly before the coupons expire, your customers will get a notification. The same happens when they are in proximity to your store.  They will get a reminder to redeem their coupon now. Mobile coupons are a great way of generating sales!

What are the advantages of  mobile coupons?

Your customers can save their coupons in their Passbook-App. This way, it is easier for them to remember to redeem them. Shortly before the coupons expire, your customers will get a notification. The same happens when they are in proximity of your store. They will get a reminder to redeem their coupon now. Mobile coupons are a great way of generating sales! You can track your marketing campaign statistics in your app cockpit, so you know if your strategy is working.

 

How do I pay for the coupons I generate?

To start a couponing campaign, you have to add money to your account. You will be notified if your funds are about to run out. You can also opt for automatic payments.

 

How much do I have to pay for my couponing campaigns?

If you opted for the Premium price package, you do not have to pay to launch a couponing campaign.  For subscribers of the Free or Profi price package, there will be a fee of  3 € for each couponing campaign started. The redemption of "one-time use" coupons is 0.20 € per customer. If you launched a couponing-campaign which allows your customers to copy their coupons and use them again, a fee of 0.50 € will be charged to your account per redemption.

 

Can I print out my coupons?

Yes, you can print out your coupons and offer them to your customers. However, these print-outs will be deducted from the amount of coupons you can use for each campaign.

 

Can I order more coupons after my campaign already started?

You can always order more coupons. There will be no additional charges.

 

2. Premium + App

What is the difference between a web-app and a regular app?

A regular app will be available in Google Play and the Apple App Store. You can also send push notifications to your customers, which is not possible when using a web app. A web app is not available for download in either app store. It is pretty much a website for offline use. You can save the app on your smartphone's home screen and access it offline, for example to save a business' contact information. 

 

What are some of the advantages of a business app?

Your individual business app allows you to send push notifications to your cutomers. This way you can invite them to events or inform them about specials or ongoing sales. With the mobileBrownie app toolkit, you can send mobile coupons to your customers. This will generate more sales and increase business.

 

Can I still update or edit my app, even if it has already been relesead in the app stores?

Yes, you can alwasy make changes to your existing app. You can edit the content at any time, even if it already available in the app stores.

 

How much does it cost to use the mobileBrownie app toolkit?

There is a 22.90 € monthly fee for using our mobileBronwie app and couponing toolkit.

 

How will my app be submitted to the Apple App Store or to Google Play?

We will submit your app, so you don't have to do anything.

 

How do I get started?

Just use the contact form to subscribe to one of the price packages, and we will get in touch with you.

 

3. Web-app and QR-Code

How many images can I upload to my web-app?

You can create several galeries and upload lots of pictures.

 

Can I upload videos to my web-app?

If you opted for the Premium price package, you can upload videos at no additonal cost. However, if you chose the Profi offer, you can only upload a video for an additonal charge. Please, contact us for more information regarding the upload of videos in the profi package. We are happy to assist you.

 

How do I embed my business website into my web-app?

Using the tab "external link" you can embed your busniess' website to your web-app.

 

Can I edit the content of my web-app as well?

You can edit your web-app at any time.

 

How do the QR-codes work?

The QR-code functions as a link to your web-app. Once your customers scan the code, they will be directed to your web-app.

 

4. Web-App Payment and Upgrades

How do I pay for my web-app?

Yu can either pay with Paypal or use a bank account.  We will charge you annually, so you do not have to bother with monthly payments.

 

How do I upgrade my price package from Profi to Premium?

You can manage your price packages via your app cockpit. If you log into your account, you can upgrade your currrent package under the tab "my Brownies & Price Packages".

Can I downgrade my price package?

Please note that a downgrade is only possible within four weeks notice before your contract expires. 

 

5. Cancellation of your Contract

Do I have to cancel my trial version?

No, you don't have to do anything. When the test period runs out and you don't subscribe to Profi or Premium, you app will automatically be downgraded to the free web-app version. 

How to cancel my contract?

You can cancel your contract four weeks before your 12-months contract runs out. You can cancel your contract by logging into your app cockpit. 

 

6. New Password

I forgot my password. How do I  get a new one?

If you forgot your password, you can click on the "forgot password" button in the log-in menu.

7. Brownie Pages

How will my entry be visible in the mobileBrownie web-portal?

If you opted for the Premium package, your businesss information will automatically be listed in the Brownie Pages web-portal.